iBenzer Inc. warrants all of its products with a one-year Limited Warranty against defects in workmanship and materials under normal use for a period of one year from the original purchase date. This warranty does not cover accidental damage, misuse, improper care or alteration. -Defective or Damaged Products: The warranty will cover defects in workmanship and in materials. iBenzer will cover the shipping expenses if it finds that the product is defective in materials or workmanship and at no charge to you repair or replace the product at our discretion and return the product to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or country to country. -Proof of Authenticity / Proof of Purchase: When requesting a warranty replacement, we may require proof that the claim is valid. In this regard, we may ask you to submit some form of proof of purchase including a valid receipt. You may also need to submit a photograph of the product to prove its authenticity and/or show the defective part of the product.
Exclusions in Coverage
This warranty does not cover accidental damage, misuse, improper care or alteration. The warranty is terminated if the original purchaser sells or otherwise transfers the product. This warranty does not cover damage attributed to the user. -iBenzer will not cover products under this warranty that have been misused, abused, or damaged due to improper care. iBenzer also does not offer coverage on any third-party products; all inquiries about third-party products should be directed towards the manufacturer of those products. If you need to submit a claim on one of our iBenzer products, please contact us at firstname.lastname@example.org. The below outlines the process:
- Please kindly attach a copy of your receipt and an image showing the damage. Claims will not be processed without a receipt. We will advise you on the next steps.
- Once we have the necessary information and/or product we’ll send the replacement product out to you and will keep you update the tracking number of the replacement.
- Depending on the information provided please allow 1-3 weeks to process your claim.