Return a product

  • We will accept returns within 30 days of the original purchase only if the product was purchased directly from iBenzer.com.
  • Send your order number and tracking number to info@ibenzer.com please kindly include your return reason.
  • To be eligible for a return, your item must be unused and it must also be in the original packaging. Pack and return the item in the original packaging and shipping box, if possible.
  • Include the original packing slip or copy of your receipt and your reason for return.

Return policy

  • If you are not completely satisfied with your product you have the right to return the item. This can be done up to 30 days after receipt of your product.
  • All products must be packed in the original packaging, including any accessories, manuals, and documentation that shipped with the product. Product that is returned incomplete, or damaged will not be accepted.
  • You will receive your Return Authorization via e-mail which will include your instructions for the return.
  • iBenzer is not responsible for return shipping charges. Refunds are for product only, as shipping charges are non-refundable.
  • Please allow up to 15 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued. Credits will be issued in the form of a refund to the Credit Card used for the original purchase.
  • We do not offer exchanges on our products. Products can be returned for refund only.
  • For damaged or defective items during shipping we will happily exchange it for you as soon as you can provide us proof of damage.
  • All sales of customized items are final. Such items are unique and cannot be resold, and, as such, they may not be returned for refund or exchange under any circumstances.